Shipping policy

Last updated: 21 Aug 2026

This website is operated by Patterson Retro. By placing an order through our website, you agree to the shipping terms below. These terms are provided to ensure both parties are aware of and agree upon this arrangement, helping to maintain a clear and transparent shopping experience.

1. General

All orders are subject to product availability. We aim to keep stock information on our website accurate and up to date. However, from time to time, stock discrepancies may occur, and some items may become unavailable after purchase.

If this happens, we will contact you to confirm whether you would prefer to:

  • Wait until the item is restocked, or
  • Receive a refund for the unavailable item.

2. Shipping Costs and Delivery Times

Shipping options and charges are shown clearly at checkout before payment is completed.

Our current delivery options are:

  • Economy Shipping: 6–9 business days — Free
  • Standard Shipping: 3–5 business days — ÂŁ30

The shipping cost shown at checkout is the final delivery charge for your order.

Please note that these estimated delivery times begin after your order has been processed and dispatched.

3. Delivery Area

We currently deliver within the United Kingdom only.

At this time, we do not offer international shipping.

4. Order Processing and Dispatch Time

All orders are processed and dispatched within 1–3 business days after payment has been successfully received.

This processing time applies to both Economy (Free) Shipping and Standard Shipping.

The 1–3 business day processing time is separate from the estimated delivery time:

  • Economy Shipping (Free): 1–3 business days processing + 6–9 business days delivery after dispatch
  • Standard Shipping (ÂŁ30): 1–3 business days processing + 3–5 business days delivery after dispatch

Orders are processed Monday to Friday during normal business hours, excluding public holidays.

During busy periods, public holidays, courier disruptions, or other unexpected circumstances, processing or delivery may occasionally take longer.

5. Delivery Address Changes

If you need to change your delivery address, please contact us as soon as possible.

We may be able to update the address before the order has been dispatched. Once an order has been shipped, changes may no longer be possible.

Customers are responsible for providing a complete and accurate delivery address when placing an order.

6. P.O. Box Deliveries

We may be able to deliver to P.O. Box addresses where supported by the delivery service used for your order.

If you are unsure whether delivery to your P.O. Box is available, please contact us before placing your order.

7. Delays and Delivery Issues

If your order has not arrived within the estimated delivery timeframe, please contact us so we can investigate the issue with the delivery provider.

Please note that delivery timeframes are estimates and may occasionally be affected by factors outside our reasonable control, including:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Peak seasonal demand
  • Transportation disruptions

We will do our best to assist you if your shipment is delayed.

8. Tracking Information

Once your order has been dispatched, you will receive tracking information where available so you can monitor the progress of your shipment.

Please allow up to 48 hours after dispatch for tracking information and updates to appear.

9. Damaged Parcels in Transit

If your parcel arrives damaged, please contact us as soon as possible.

Where possible, please keep the original packaging and provide clear photographs of:

  • The parcel
  • The packaging
  • The damaged item(s)

This information will help us review the issue and provide an appropriate solution.

10. Items Out of Stock

If an item in your order becomes temporarily unavailable after purchase, we will contact you to discuss the available options.

Depending on the circumstances, these options may include:

  • Waiting for the item to be restocked
  • Shipping available items first, where appropriate, or
  • Receiving a refund for the unavailable item

We will contact you before taking further action where your choice is required.

11. Cancellations

If you wish to cancel your order, please contact us as quickly as possible.

Orders may be cancelled before they have been dispatched.

If your order has already been shipped, please refer to our Return & Refund Policy for information about returning your order.

12. Returns and Refunds

For information regarding returns, change-of-mind requests, damaged or incorrect goods, and refunds, please refer to our Return & Refund Policy.

Nothing in this Shipping Policy is intended to limit any statutory consumer rights you may have under applicable UK law.

13. Contact Information

For questions regarding shipping, delivery, returns, orders, or products, please contact our support team:

Patterson Retro
257 High St
Arbroath DD11 1EE
United Kingdom

Email: support@pattersonretro.com
Phone: +44 7418 636494