Return & Refund Policy

Last updated: 3 May 2026

At Patterson Retro, we want you to shop with confidence. If you are not satisfied with your purchase, you may request a return in accordance with the policy below.

1. 30-Day Return Period

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition that you received it
  • Unused, unworn, and undamaged
  • In original packaging
  • With all tags attached (if applicable)
  • With proof of purchase

2. How to Start a Return

To request a return, please contact us at:

Email: support@pattersonretro.com

If your return is approved, we will provide instructions on where to send your item. Items sent without prior approval will not be accepted.

3. Damaged or Incorrect Items

Please inspect your order upon delivery. If the item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.

Please include your order number and clear photos of the product and packaging.

4. Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods
  • Custom or personalised products
  • Hygiene or personal care items once used or opened
  • Hazardous or flammable materials
  • Items damaged after delivery due to misuse

We also do not accept returns on:

  • Gift cards
  • Final sale or clearance items (if marked)

5. Exchanges

The fastest way to get a different item is to return your original order and place a new order after approval.

6. Refunds

Once we receive and inspect your return, we will notify you of the refund decision. If approved, the refund will be issued to your original payment method.

Processing times may vary depending on your bank or payment provider.

7. Return Shipping Costs

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

If the return is due to our error, we will cover the return process or provide a suitable solution.

8. Order Cancellations

Orders can only be cancelled before dispatch. Once shipped, they must follow the return process.

9. Contact Us

Patterson Retro
257 High St, Arbroath DD11 1EE, United Kingdom
Email: support@pattersonretro.com
Phone: +44 7418 636494